TIME TRADERS | Special Orders
Special Orders Policy
At Time Traders Online, we specialize in sourcing rare, exclusive, and limited-edition luxury items for discerning collectors and enthusiasts. Certain products on our site are designated as Special Orders, which follow distinct sourcing, payment, and return policies.
What Qualifies as a Special Order
A “Special Order” may include:
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Items not currently held in our active inventory or warehouse.
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Products sourced upon request, whether or not listed on our website.
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Any single order with a sale price of $99 or more.
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Custom or limited-edition items procured specifically at the buyer’s request.
Special Order Terms
1. Non-Cancellable / Non-Refundable
Once sourcing has begun or the item has been received from our supplier, Special Orders cannot be cancelled, returned, or refunded. This policy ensures exclusivity and fair dealings with our global supplier network.
2. Processing Time
Special Orders typically require 3–6 weeks for sourcing and delivery, depending on item availability and supplier lead times. In some cases, your item may arrive sooner.
3. Payment Terms
Full payment is required to initiate sourcing. Orders are processed only after payment confirmation.
4. Shipping & Inspection
All Special Order items undergo a quality inspection upon arrival at our facility. Orders ship promptly after inspection, and tracking details will be provided at that time.
Refund Assurance
In the rare event that a Special Order item becomes unavailable, discontinued, or cannot be fulfilled within the stated timeframe, you will receive a 100% refund. Refunds are issued promptly to the original payment method.
Why Choose a Special Order
Special Orders offer access to extraordinary pieces often unavailable elsewhere. Each item is sourced specifically for you — representing our commitment to craftsmanship, exclusivity, and personalized service.